FAQ's

We make homes sparkle in Richmond, Virginia and the surrounding areas of Ashland, Chester, Chesterfield, Glen Allen, Goochland, Hanover, Henrico, Mechanicsville, and Midlothian. Don’t see your area? Contact us.

Yes. River City Cleaning is fully insured and bonded, giving you peace of mind that your home and property are protected while we’re on the job.

You do not need to be in the home while we clean; we’re accustomed to letting ourselves in and out. When you become an RCC client, we offer a couple of access options. One, you provide us a copy of your house key, which is then safely and securely stored at your place of residence in a lockbox (that only we are able to access). Two, if you have an electronic door lock, we can utilize that feature by obtaining a unique access code.

For your convenience, we accept major credit cards and your information is stored securely. Your card is charged after the cleaning is complete.

Times will vary based on the list of services you select.

Our cleaning hours range from 8 am to 5 pm, Monday through Friday, though we occasionally make alternative arrangements for special occasions.

After every cleaning session, you will receive a short survey by email. We encourage you to complete the survey to let us know how we’re doing. Your feedback is important and we make adjustments when needed. We also recognize our employees for a job well done. In the unlikely event that something needs to be addressed, contact our office and we will work with you to make it right.

All of our services are provided on an “a la carte” basis, meaning you get to select exactly what you want cleaned and how often. You may opt for a light cleaning every week for certain areas and full (deep) cleaning of your residence once a month. You may choose to leave that guest bedroom and bath off of the list permanently. It’s always up to you.

Getting started is easy. Visit our Services page to find the service right for your space. Click to the service you are looking for, then fill out the form for a free quote.

Our cleaning products are carefully selected to provide a powerful clean without relying on harsh chemicals. We prioritize non-toxic, eco-friendly ingredients that help protect indoor air quality and reduce our environmental impact.

Yes, our products are safe for humans of all ages, and pets too.

Non-toxic cleaning products help reduce exposure to harsh chemicals while creating a healthier home. They clean effectively without leaving behind strong fumes or harmful residues, making them a safer choice for your family, pets, and the environment.

Absolutely. We believe a thorough clean comes from attention to detail, not harsh chemicals. Our eco-friendly products deliver excellent results with a little extra elbow grease on our part.

Yes. Our professional-grade, eco-friendly products are designed to safely and effectively clean hardwood floors, stone countertops, and other specialty surfaces in your home.

Our recurring cleanings include our Standard Green Cleaning Package, designed to keep your home consistently clean and healthy with regular professional maintenance. Each visit includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, wiping surfaces, and other essential cleaning tasks using our non-toxic, eco-friendly products. Visit our Residential Cleaning page for a complete list of what’s included.

A standard clean is designed for regular maintenance and keeping your home consistently fresh, while a deep clean includes additional detail-focused services for areas that need extra attention. Deep clean options may include add-ons such as more detailed cleaning of baseboards, appliances, and other areas that are not typically part of a recurring cleaning. Visit our Residential Cleaning page for a complete list of what’s included.

The best way to prepare for your cleaning visit is to make sure all areas we will be cleaning are accessible. For example, picking up clothing off of the floor, placing all trash in trash receptacles, clearing the sink of dirty dishes, etc. When the surfaces are clear we can do a deeper cleaning and you will receive a more thorough cleaning.

One (or more) of our professional cleaners will be assigned to your home, each of whom has undergone professional background screening. You’ll always know them by the look of their RCC uniforms (turquoise shirt, black apron, and black or khaki pants).

The person assigned to your home will vary depending on our scheduling. To ensure you receive the same quality clean each visit, every employee at River City Cleaning is trained to very specific methods, ensuring that every facet of our services is done to precise standards every time we clean. This ensures your home or business will receive a quality and consistent clean every time.

You do not need to be home while we clean; we’re accustomed to letting ourselves in and out. If you are home or work out of your home, we are flexible and work with your needs, and know how to go about our work while staying out of the way.

When you become an RCC client, we offer a couple of access options. One, you provide us a copy of your house key, which is then safely and securely stored at your place of residence in a lockbox (that only we are able to access). Two, if you have an electronic door lock, we can utilize that feature by obtaining a unique access code.

We are a pet-friendly company. It’s part of our culture and a requirement of our employees. Dogs, cats, birds, hamsters—you name it—if your pets are friendly, there’s absolutely no need to crate them for our sake.

It helps to have surfaces and floors as clear as possible before we arrive so our team can thoroughly clean the areas that need attention.

Yes, emptying trash cans is included with your move-in/move-out cleaning. However, we do not remove large items, furniture, or personal belongings. Please place any items you would like removed in designated trash containers before our team arrives.

Interior appliance cleaning is available as an add-on option. Our move-in/move-out packages are customizable, so you can select the services that best fit your space and priorities.

Absolutely. Every home is different, which is why our move-in/move-out cleanings can be customized with add-on services to focus on the areas that matter most to you.

To help our team provide the most thorough clean possible, please remove personal belongings, clear surfaces, and make sure we have easy access to the home. Please also ensure entry details (such as lockbox codes, keys, or access instructions) are provided before your scheduled cleaning.

You do not need to be in the home while we clean; we’re accustomed to letting ourselves in and out. When you become an RCC client, we offer a couple of access options. One, you provide us a copy of your house key, which is then safely and securely stored at your place of residence in a lockbox (that only we are able to access). Two, if you have an electronic door lock, we can utilize that feature by obtaining a unique access code.

To help our team provide the most thorough cleaning possible, please clear workspaces and remove any items that need special attention or should not be disturbed. Providing any access instructions, security details, or specific cleaning requests ahead of time helps us deliver the best results for your space.

River City Cleaning provides eco-friendly commercial cleaning services for offices, schools, churches, entertainment facilities, and shared community spaces throughout the Richmond area. Our team works with each organization to create a customized cleaning plan that fits the needs of your facility, from routine maintenance to detailed cleaning services.

Yes. We offer recurring commercial cleaning services customized to your schedule and facility needs. Whether you need weekly, biweekly, or another cleaning schedule, we can create a plan that works for your business.

You do not need to be in the office while we clean; we’re accustomed to letting ourselves in and out. When you become an RCC client, we offer a couple of access options. One, you provide us a copy of your office key, which is then safely and securely stored at your place of work in a lockbox (that only we are able to access). Two, if you have an electronic door lock, we can utilize that feature by obtaining a unique access code.

Before our team arrives, please ensure all large construction debris, building materials, and leftover contractor materials have been removed from the space. Once the major debris is cleared, we can focus on the detailed cleaning needed to remove dust, residue, and construction-related mess.

You do not need to be in the home while we clean; we’re accustomed to letting ourselves in and out. When you become an RCC client, we offer a couple of access options. One, you provide us a copy of your house key, which is then safely and securely stored at your place of residence in a lockbox (that only we are able to access). Two, if you have an electronic door lock, we can utilize that feature by obtaining a unique access code.

We recommend scheduling your cleaning at least two weeks in advance whenever possible. Availability can vary seasonally based on demand, so booking early helps ensure you get your preferred date and time.

We understand that plans can change. If you need to reschedule, please provide at least 48 business hours’ notice whenever possible so we can adjust our schedule and best accommodate your request.

We do our best to accommodate last-minute requests when availability allows. Please contact our office to check current openings, and we’ll be happy to see how we can help.